The Clerk received a communication from Mr Tom Baldwin, BT Open Reach, who has confirmed that works to bring fibre network to our town has been completed. It is now down to individual households to apply for the service via a number of providers who can be located on the BT Open Reach site linked below. The letter is appended here for your guidance.

Dear Mr Evans

I work with the team of Openreach engineers who have recently completed the build of the full-fibre network in Henley in Arden, you will probably have noticed us working around the area in the past few months.

I just wanted to take a little bit your time to explain what this means for the residents of Henley.

At the moment most people who have broadband will be served by what is known as Fibre to the Cabinet (FTTC).

The last segment of the line into the property is still a pair of copper wires. This means that although they can get an absolute maximum speed of up to 80Mb/s, the speed they actually achieve reduces as the distance from our green street cabinet increases.

The new full-fibre network means that the fibre goes all the way into the premises hence the term Fibre to the Premises (FTTP). With this network the speeds achieved are guaranteed, this means a customer will actually get the speed they pay for regardless of how far they are from the telephone exchange. With FTTP service providers can offer speeds of up to  1Gb/s (1000Mb/s). The fibre network is much more reliable and as technology moves on speeds will be able to increase without and further construction work in the network. It really is a future proof solution.

Due to the work, we have recently completed lots of people in Henley are now able to order full-fibre FTTP from a range of service providers. When on the Openreach network they will always be free to move between providers in the future.

Obviously, you are well placed to make local people aware of what is now available to them.

Residents can go to our fibre checker on our website to see if they can order full-fibre FTTP and which service providers they can order it from.

If you have any questions feel free to get in touch.


Tom Baldwin

Technical Fibre Professional

End of the letter – further information will follow on this website.